Job Description

Initial 2 month contract with a global managed service provider in the Sydney CBD. For a Level 2 Help desk or Desktop Support technician to support windows and mac users.

  • Requires experience with Experience with VPN, Soft Phones, Remote Desktop, VDI and to be be fully vaccinated
  • Salary guide $34 per hour inc supa
  • Sydney CBD

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Your responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.  
Responsibilities:

  • Provide swift and professional desk...

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