Job Description

JOB DESCRIPTION

Req ID: 345625 

We are currently seeking a Deskside Support Engineer to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).

Responsibilities

  • Provide support on IT request and break-fix to NTT’s customer employees in person and through phone calls, chats and emails.Provision new users with hardware, software, and account setup.Provide onsite and remote support for multiple locations.Troubleshoot and resolve a variety of technical problems including networking.
  • Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
  • Respond quickly to cyber, malware alerts and location outages.
  • Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
  • Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowle...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to NTT today.

    Submit Application