Deskside Operations Analyst

• Broad Technical Exposure and Career Growth

About Our Client

A global specialty insurance provider known for underwriting complex and niche risks across industries such as professional lines, marine, energy, and casualty. It operates with a strong focus on technical expertise, long-term client relationships, and a decentralized model that empowers teams to make informed, customer-centric decisions while maintaining a strong culture of collaboration and innovation.

Job Description

Provide on-site hands and eyes support to assist network, voice, and collaboration teams.

Troubleshoot and resolve issues related to laptops, peripherals, VPN, Wi-Fi, LAN, and printing.

Manage and prioritize escalated user incidents, ensuring timely resolution and clear communication.

Fulfil ServiceNow requests, including install, move, add, and change activities.

Support Microsoft Managed Desktop environments, O365 ...