Job Description

Description

Position: Deskside Engineer

Location: Blackstone, VA

Clearance: Secret

The Deskside Engineer serves as the first point of contact for technical support, escalating complex issues to higher-level support teams as needed, and maintaining detailed records of service interactions. Duties are:
  • Respond to and resolve basic IT support requests via phone, email, or ticketing systems.
  • Troubleshoot hardware, software, and network connectivity issues for end-users. Provide guidance on the use of IT systems, applications, and tools.
  • Document and track service requests, resolutions, and user interactions in a ticketing system.
  • Escalate unresolved or complex issues to higher-level support teams.
  • Assist with the setup, configuration, and maintenance of end-user devices such as desktops, laptops, and peripherals.
  • Perform routine system checks and updates to ensure functionality and ...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to ActioNet today.

    Submit Application