Job Description

Deskside Consultant – Calgary (Grand Prairie, AB)

We are looking for a client-focused and dynamic Deskside Consultant to work onsite at a client site in Grande Prairie, AB.

A Day in the Life:

  • Assist end-users with questions regarding supported software and computing platforms in a professional and courteous manner.
  • Address user tickets related to hardware, software, and networking, both in person and remotely.
  • Monitor performance of clients’ desktop infrastructure and device plans for improved efficiency.
  • Install applications and computer peripherals.
  • Troubleshoot hardware and software issues across multiple environments.
  • Test alternative pathways until an issue is resolved.
  • Customize desktop applications to meet user needs.

What You Bring:

  • 3+ years of related experience.
  • 1+ year(s) of customer service experience.
  • Experience supporting ...

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