Designation-International Customer Service Representative

Work Mode:

- Work From Office (WFO)

Interview Process:

- Screening
- Versant
- Operations Manager Round

Versant Criteria:

- Minimum score of 58 and above

Location:

- Bangalore – BDC 7 & BDC 9
- Candidates should be flexible for both locations

Shift Timing:

- 5:30 PM to 3:30 AM (US shift)
- Open to work in any US time zone
- Rotational work week (Mon–Fri / Tue–Sat / Wed–Sun)

Mandatory Documents:

- All relieving letters from previous organizations
- Offer letter (current/latest)
- Last 3 months’ payslips and bank statements
- PF documents or Form 16 / Form 26AS

Detailed JD

Overall, Purpose of Job

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

• Adhere to Client defined as well as internally defined processes and procedures while handli...