Design Desk Engineer (DDE)

Role Summary

The Design Desk Engineer (DDE) role is essential to ensuring the success of both our clients and the MSP. The DDE's primary responsibility is to create highly customized technology designs and solution proposals that are tailored to meet the unique IT requirements of each client.

These custom proposals not only align technology with the client’s business objectives but also help to bring their technology into alignment with MSP best practices to reduce reactive service issues and resolution times through standardization. The DDE is a key contributor in generating non-recurring revenue (NRR) for the MSP. As a critical member of the Business Alignment (BA) Team , the DDE collaborates closely with vCIOs to fully understand client needs and translate them into effective, actionable solutions.

Key Responsibilities

Workplan and Proposal Development

• Generate detailed work plan...