Deputy Manager - Customer Service

Deputy Manager - Customer Services Responsibilities Customer Inquiry Handling: Respond promptly and professionally to customer inquiries regarding cargo status, shipping schedules, and service offerings, ensuring a positive customer experience. Customer Request Processing: Log, track, and follow up on customer service requests using CRM systems, ensuring all inquiries are resolved in a timely and accurate manner. Complaint Resolution: Address customer issues related to cargo handling, delays, and other operational concerns, escalating complex problems to higher levels when necessary. Customer Relationship Management: Act as a liaison between customers and internal departments (such as operations, logistics, and billing) to coordinate and relay information efficiently. Status Updates and Notifications: Provide real-time updates to customers on the status of their shipments, anticipated delays, or schedule changes, maintaining transparency throughout the cargo handling process. Data Mana...