Deployment Trainer Team Lead (Fintech)

Role Overview

We are seeking a strong, hands-on leader to drive our POS Deployment & Training team . This role is responsible for leading end-to-end merchant onboarding, ensuring high-quality training execution, and optimizing activation performance across regions.

You will play a key role in building scalable deployment processes, improving operational efficiency, and ensuring merchants are successfully activated with a seamless onboarding experience.

Key Responsibilities

• Lead and manage a regional team of Deployment Trainers
• Oversee end-to-end POS onboarding, training delivery, and merchant activation processes
• Develop and standardize SOPs, training frameworks, and deployment workflows to ensure consistency and scalability
• Monitor and improve key performance metrics, including activation rate, time-to-go-live, and SLA adherence
• Partner closely with Operations, Pro...