Job Description

About the Role As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping your team and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers and colleagues, analyse sales, and create plans to optimise results and profits.

A Day in the Life Customer Sales & Profit

You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.

Represent yourself and the H&M brand positively during customer interactions.

Be aware of and take responsibility for your department's strengths, identifying commercial opportunities and acting on them.

Establish and analyse sales and budget goals, creating plans to optimise results.

Ensure customer service is provided in ...

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