Delivery Station Customer Service Associate

Job Snapshot

Role: Delivery Station Customer Service Associate

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Customer Support-Client Care

Experience: Minimum 6 months of SDS Resolution Specialist experience

Job Type: Full-time

Salary: (Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer)

Role Context

Delivery Station Customer Service Associate will work from a last-mile delivery station where customer orders are dispatched for final delivery. The role focuses on parcels that have failed delivery or may not reach customers within the promised timeframe. By contacting customers directly and coordinating with Delivery Service Partners, the associate will identify delivery obstacles, provide reliable information, and help arrange same-day delivery or a successful next attempt. This position supports customer satisfactio...