Job Description

Overview

Job Title: Delivery Project Manager

SUMMARY

Reporting to the Customer Success Officer, the Delivery Project Manager is responsible for leading the successful delivery of customer solutions for assigned customers. This role establishes and maintains strong business relationships with customers and takes a proactive approach to issue resolution.

The Delivery Project Manager (DPM) is a technical PM analyzes current challenges and solutions to maximize customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Works directly in Jira managing tickets and ensuring the project scope is documented and understood, providing client and executive status reports in Smartsheet
  • Leads the successful delivery of GPD projects and solutions serving as the primary customer advocate
  • Executes assessment of the current state, performs gap analysis, defines, maps, and implements p...

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