Delivery Project Executive

Working with ISM will work wonders for your career!

The Delivery Project Executive acts as an ISM Brand Ambassador, a tried-and-true partner to the customer. The successful candidate will be a master at building and maintaining customer relationships, focusing on their true needs and recommending solutions that will help solve their business problems.

Responsibilities

• Be the key customer focal-point – single point of contact / interface between the customer and ISM delivery teams
• Represent the customers needs (voice of the customer with internal ISM teams)
• Focus on exceeding customer expectations through driving exceptional customer experiences with ISM delivery teams
• Advocate for operational service excellence
• Engagement in customer escalations
• Work with delivery teams to resolve account issues
• Make recommendations to customers for potential solutions to address their business needs
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