Job Description

Job DescriptionPosition Title: Delivery Manager
Industry: Telecom
Reporting to: CIO / CTO / Chief Digital Officer
Role Purpose
The Head of IT Demand, Delivery & Governance will design, implement, and operationalize an enterprise-wide IT Demand, Delivery, and Project Governance framework aligned with business strategy, Annual Operating Plan (AOP), regulatory obligations, and telecom industry best practices.
The role ensures predictable delivery, transparent governance, optimized resource utilization, regulatory compliance, and measurable business outcomes, while enabling sustainable adoption and structured knowledge transfer to internal teams.
Key Responsibilities1. IT Demand Management
Design and implement an end-to-end Demand Management Framework, including:
Demand intake, classification, triage, and prioritization.
Alignment of demand with AOP, strategic objectives, and financial controls.
Establish business case development standards and benefits realiz...

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