Delivery Manager (Junior or Mid-Level) - SAP AMS

What are we looking for?

We are looking for Junior and Mid-Level Delivery Managers to join a global technology services operation supporting one of the world's leading enterprise software companies.

In this role, you will be responsible for coordinating the operational flow of demands within a SAP AMS (Application Management Services) environment, managing tickets, engaging with stakeholders, and ensuring effective communication between customers and technical teams to deliver high-quality services.

We are looking for organized, proactive professionals with excellent communication skills who enjoy working in multicultural environments and are comfortable managing multiple priorities simultaneously.

Main responsibilities

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  Coordinate the day-to-day AMS operation, ensuring SLA and KPI compliance while maintaining high customer satisfaction;
  
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  Act as the primary point of contact for customers, communicating regularly in E...