Job Description

Description GSPANN is hiring a seasoned Delivery Manager to lead enterprise program delivery and manage client escalations. The role focuses on Agile delivery, stakeholder management, and large-scale Salesforce B2B Commerce programs.

Role and Responsibilities

  • Act as the single point of escalation for client stakeholders across Level 2–Level 3 (L2–L3) support and continuous improvement teams.
  • Lead implementation and support for a complex application ecosystem, including Salesforce Commerce Cloud (SFCC) B2B, Salsify Product Information Management (PIM), Umbraco Content Management System (CMS), Tenovos Digital Asset Management (DAM), SAP Enterprise Resource Planning (ERP), Azure Integration Services, and Next.js–based user interfaces.
  • Coordinate closely with client stakeholders, Original Equipment Manufacturers (OEMs), third-party support partners, and GSPANN teams to manage requirements gathering, design decisions, issue resolution, and permanent fi...

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