Job Description
Role : Delivery Leadership Experience : 10+ years
Location : Bangalore (Hybrid)
As part of the Delivery Leadership, you will be responsible for heading and managing the customer engagements , delivery efforts in a B2B environment for Customer service teams of various organizations.
Role & Responsibilities
Client Management:
Managing customer communication, relationships and escalation management.
Guide the client on technology evaluation, technical thought leadership and direction.
Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
Take a lead in preparing functional and technical specification documents.
Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
Project Delivery:
Own the complete project ...
Location : Bangalore (Hybrid)
As part of the Delivery Leadership, you will be responsible for heading and managing the customer engagements , delivery efforts in a B2B environment for Customer service teams of various organizations.
Role & Responsibilities
Client Management:
Managing customer communication, relationships and escalation management.
Guide the client on technology evaluation, technical thought leadership and direction.
Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
Take a lead in preparing functional and technical specification documents.
Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
Project Delivery:
Own the complete project ...
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