Job Description

Job Description

As a Delivery Leader, you will play a pivotal role in driving operational excellence across NIQ. This role is ideal for a strategic thinker and execution-focused leader who thrives in a fast-paced, data-driven environment. You will lead cross-functional teams, optimize delivery workflows, and champion continuous improvement initiatives that directly impact client satisfaction and internal efficiency.

Key Responsibilities

  • Lead and manage Input operations, ensuring accuracy, timeliness, and compliance with SLAs.

  • Drive efficiency initiatives across the delivery lifecycle, leveraging Lean, Six Sigma, or Agile methodologies.
  • Collaborate with global stakeholders including Transformation, Product, Technology, and Client Service teams to align processes with business goals.
  • Identify and resolve systemic delivery issues, using data to inform root cause analysis and preventive actions.
  • Mentor and de...

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