Delivery Excellence

Job Title: Delivery Excellence

Experience: 7-8 Years

Work Location: Chennai

Experience & Qualifications

7-8 years of relevant experience in Delivery Excellence role for IT services and support projects

Experience in planning and conducting internal quality audits and risk reviews

Ability to Identify operational, process-level, and financial risks in projects.

Ability to conduct process-related training and awareness sessions

Experience in facilitating process implementation across projects

Strong understanding of SLAs/KPIs/Metrics for IT and ITES projects

Strong analytical, communication, and interpersonal skills

Ability to work effectively with Cross Functional teams at all levels

Ability to work independently; work-from-office role based in Chennai

Proficient in MS Office tools, basic computing, Excel, and...