Delinquency Management Leader

Head Of Collections - Airtel Money NBFC

Key Responsibilities:

1. Strategy & Framework Design

Develop and implement the end-to-end collections strategy for all products and customer segments (PL, SME, etc.).

Establish early, mid, and late-stage bucket strategies — digital, call center, and field-based recovery.

Design policies, SOPs, and control frameworks in alignment with regulatory and RBI guidelines.

Create KPIs and dashboards for collection performance tracking, portfolio trends, and recovery efficiencies.

2. Operations Setup & Execution

Build and lead an in-house collections team (tele-calling, field operations, skip tracing) and manage outsourced agency partners.

Implement digital tools for automation — dialers, collection CRM, digital reminders, payment links, and NACH/UPI-based auto-recovery mechanisms.

Ensure efficient al...