Job Description
Collections Specialist (Entry-Level)
Help Members Find Financial Solutions & Make a Real Impact
Are you a strong communicator who enjoys problem-solving and helping people navigate challenges? We're seeking motivated individuals to join a fast-paced Collections team, where you'll play a key role in assisting members with their financial needs while driving positive outcomes.
What You'll Do
+ Connect with members regarding past-due consumer loan and credit card accounts in the early stages of delinquency (1–30 days past due).
+ Provide outstanding customer service while helping members understand their options and develop payment solutions.
+ Use active listening and critical thinking skills to identify needs and recommend appropriate resolutions.
+ Manage a high-volume call environment, handling both inbound and outbound communication.
+ Navigate multiple computer systems efficiently to document interactions and track account activi...
Help Members Find Financial Solutions & Make a Real Impact
Are you a strong communicator who enjoys problem-solving and helping people navigate challenges? We're seeking motivated individuals to join a fast-paced Collections team, where you'll play a key role in assisting members with their financial needs while driving positive outcomes.
What You'll Do
+ Connect with members regarding past-due consumer loan and credit card accounts in the early stages of delinquency (1–30 days past due).
+ Provide outstanding customer service while helping members understand their options and develop payment solutions.
+ Use active listening and critical thinking skills to identify needs and recommend appropriate resolutions.
+ Manage a high-volume call environment, handling both inbound and outbound communication.
+ Navigate multiple computer systems efficiently to document interactions and track account activi...
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