Job Description

Position Title: Instructor – Senior Analyst

Only those applicants who already have the right to live and work in this country are eligible to apply for this role.

Work Setup: Return to Office

Overall Purpose: Communication trainer will be supporting the new NGCO accounts within the KMKT scope.

Responsibilities

  • Work with the operations, training, and quality teams to identify performance gaps related to communication skills.
  • Analyze performance gaps and provide recommendations to meet target metrics.
  • Responsible for content research, training outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design.
  • Identify other non‑traditional performance improvement initiatives to address knowledge, skills, practices, and overall training effectiveness gaps.
  • Deliver capability development programs to employees such as coaching and ...

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