DE030127-Workforce Services Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Workforce Services Sr Analyst

WORK SETUP: Return to Office

RESPONSIBILITIES:

• Lead and manage the MSP team to provide timely and high-quality support for AWD configuration and other product support tasks.

• Establish and maintain operational consistency and governance around AWD support requests across multiple lines of business.

• Develop and oversee a defined pipeline of work for MSP execution, ensuring efficient task triage and completion.

• Help assist in project planning and mobilization of new workstreams from the client.

• Collaborate with cross-functional partner teams to align support processes and SLAs.

• Monitor MSP performance metrics SLAs and KPIs.

• Drive continuous improvement initiatives to expand MSP capabilities,

• Ensu...