Job Description
The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agency's IT systems.
Responsibilities & Requirements:
Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
Being accountable for resolving the incident with workaround or permanent solution.
Participate in troubleshooting system and network connectivity problems before escalation.
Monitoring production metrics and performance indicators to ensure targets are met.
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