Database Support Manager (DSM)

Overview

This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.

The Database Support Manager (DSM) shall oversee the team responsible for the overall success of the globally dispersed databases. The DSM shall also be responsible for overseeing the performance of Tier II and Tier III support (as appropriate). This includes supporting Oracle (Version 11g or higher) and Microsoft SQL Server (Version 2008 R2 or higher) platforms and proactively monitoring databases to respond to incidents and alerts. The DSM shall be responsible for the monitoring and management of the database environment support for CA and for optimizing database performance, availability, and capacity. The DSM shall also automate manual maintenance, diagnostic health checks, validation, and reporting.<...