Database Engineer

We are seeking a highly skilled Senior Technical Support Engineer with strong Database expertise to join our support team. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving customer issues related to database performance, availability, configuration, and integration.

This position will build an understanding of our connected products and connect operations solutions and related database schemas and high ingest data streams.

Technical Support & Troubleshooting

• Provide L2/L3 technical support for ThingWorx platform, specifically customer database-related issues.
• Troubleshoot database performance bottlenecks, connection failures, data inconsistencies, and query optimization problems.
• Assist with database installation, configuration, upgrades, patching, and migrations.
• Analyze logs, error codes, and system metrics to identify root causes.
• Reproduce issues...