Job Description

What success looks like in this role:

  • Offers expert Database Administration guidance to an external client, ensuring optimal system performance.

  • Coordinate their vendor to provide RCAs after an incident, analyze and evaluate the RCCA before it's presented to the client.

  • Oversees the functionality of development, testing, and production environments, including basic troubleshooting for issues.

  • Proactively monitors system health and takes independent actions to maintain performance, connectivity, and load balancing.

  • Assesses, advises, and implements solutions that uphold system functionality and meet company standards and compliance.

  • Keeps system records up to date, ensuring accurate documentation and maintenance.

  • Facilitates effective communication and manages incidents & requirements between the client and their support vendor.

You will ...

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