Data Services Support Expert

What you’ll do

Key Accountabilities:

• Accountable for support SDWAN technologies

• Accountable for support wifi technologies

• Accountable for support Internet, MPLSVPN, DC, IP technologies

• Accountable for support corporate customer P2P, xDSL, VFNET Fiber, RL, ME working on VFNET, Mobile or Turk Telekom Infrastructure

• Accountable for support wholesale customer P2P, xDSL, VFNET Fiber, RL, ME working on VFNET, Mobile or Turk Telekom Infrastructure

• Accountable for testing/checking/configuring customer routers/switches/modems in order to provide their connectivity to VFNET or mobile network (Nokia Huawei, Cisco Core PE Routers)

• To ensure permanent solutions for problems occurred during operation

• Accountable for following predefined escalation with related teams or organization if an installation exceeds KPI limits

• To provide quick resolution if any problem occurs during support

• To manag...