Data Scientist

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

As a Data Scientist within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering data-driven insights and models that improve call centre performance, customer experience, and commercial outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful, complex problems across customer experience and operational performance.

• Develop and maintain predictive and diagnostic models that drive operational and customer experience improvements across BPO and call centre environments
• Conduct opt...