Job Description
Job Description
Insight Global's healthcare client is seeking a Data Scientist to join their AI Enabled Call Center Efficiency and CEX team. In this role, candidates will design, develop, and deploy NLP and LLM-powered models that extract
meaning, intent, outcomes, and sentiment from call, chat, and other digital interactions. Candidates will help translate complex data into actionable insights, ensuring AI-driven solutions are not only built, but adopted and impactful.
The team partners closely with Service Operations and Customer Experience stakeholders to drive improvements across the call center. As a Data Scientist, you will contribute to a mission to simplify the customer journey, reduce avoidable call volume, and improve call
center efficiency by turning unstructured customer interactions into structured, actionable
intelligence.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves ...
Insight Global's healthcare client is seeking a Data Scientist to join their AI Enabled Call Center Efficiency and CEX team. In this role, candidates will design, develop, and deploy NLP and LLM-powered models that extract
meaning, intent, outcomes, and sentiment from call, chat, and other digital interactions. Candidates will help translate complex data into actionable insights, ensuring AI-driven solutions are not only built, but adopted and impactful.
The team partners closely with Service Operations and Customer Experience stakeholders to drive improvements across the call center. As a Data Scientist, you will contribute to a mission to simplify the customer journey, reduce avoidable call volume, and improve call
center efficiency by turning unstructured customer interactions into structured, actionable
intelligence.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves ...
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