Job Description
Is this role right for you?
In this role, you will:
Monitoring & Alert Response: Monitor dashboards and alerts (Azure Monitor/Log Analytics, Databricks, and platform tooling), validate signal vs. noise, and take first-response actions according to SOPs. Incident Triage & Escalation: Triage incidents by collecting logs/metrics, identifying likely impact, documenting findings, executing approved remediation steps, and escalating to on-call leads or SMEs with clear context. SOP-Driven Maintenance: Perform routine maintenance tasks from predefined runbooks (e.g., operational checks, certificate/secret rotations as directed, housekeeping activities, basic platform validation, scheduled jobs health checks). Ticket Handling & Request Fulfillment: Work intake from service queues, follow standard procedures for common requests (access requests, connectivity validation, workspace onboarding steps), and ensure requests are completed and communicat...
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