Job Description

Job Description

:
  • Receive and respond to client data inquiries via email or through the IQVIA customer portal
  • Utilize various office applications and IQVIA tools to research, analyze, and resolve inquiries that require an understanding of the client and their business, the pharmaceutical market, and IQVIA data and processes
  • Understand and can effectively communicate routine database processes and methodologies for client inquiry resolution
  • Provide formal written communications both internally and externally regarding cause, status, and resolution of the issue/s.
  • Work with various IQVIA internal departments to validate and/or correct data and database issues, and ensure inquiry responses are meeting Service Level Agreement guidelines
  • Follow the standard escalation process to ensure resolution
  • Maintain and enhance data quality by analyzing trends and resolving potential market/database anomalies identified through ac...

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