Job Description

A leading BPO company in Cape Town is seeking a detail-oriented Data Analyst to join their team. This role involves gathering, analysing, and interpreting operational data to provide actionable insights and enhance service delivery. The ideal candidate will have a Bachelor’s degree in a relevant field and 3+ years of experience as a Data Analyst. Proficiency in data analysis tools, experience with BI tools like Tableau, and a solid understanding of call center metrics will be instrumental in optimizing processes and improving client satisfaction.
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