Job Description
Job Description
This role is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain
across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist
will focus on resolving data, system, and process discrepancies that impact customer information
and downstream operations.
The role will act as a central control point across business and technology teams to ensure that
customer data and related processes are reliable, aligned, and scalable.
Position Performance Measures:
• Customer Data Accuracy Rate (%) - Target: ≥ 98% accuracy across key attributes (billing,
shipping, pricing, tax, hierarchy)
• SOP Compliance Rate (%) - Adherence to defined customer data governance processes
• Number of audit gaps identified in customer domain processes
• Approval Cycle Time -Time taken for customer data creation/modification approvals
• Customer Domain Initiative Success Rate (%) -%...
This role is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain
across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist
will focus on resolving data, system, and process discrepancies that impact customer information
and downstream operations.
The role will act as a central control point across business and technology teams to ensure that
customer data and related processes are reliable, aligned, and scalable.
Position Performance Measures:
• Customer Data Accuracy Rate (%) - Target: ≥ 98% accuracy across key attributes (billing,
shipping, pricing, tax, hierarchy)
• SOP Compliance Rate (%) - Adherence to defined customer data governance processes
• Number of audit gaps identified in customer domain processes
• Approval Cycle Time -Time taken for customer data creation/modification approvals
• Customer Domain Initiative Success Rate (%) -%...
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