Data Experience Transformation Lead

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
This role will entail ensuring that built facility capacities & capacity planning drivers are able to meet intended customer experience, serviceability, quality, and financial/profitability outcomes

Duties And Responsibilities

• Ensures that customer quality metrics are defined, baselined, and met for target customer experiences across relevant customer journey episodes:

• Oversees root cause analysis from a platform capacity & utilization lens if CQM objectives are not met

• Develops proactive analysis of capacity utilization drivers and outlooks to ensure that built capacities are optimized and CQM objectives are supported

• Challenges business assumptions on forecasts submitted for technic...