Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
This role will entail ensuring that built facility capacities & capacity planning drivers are able to meet intended customer experience, serviceability, quality, and financial/profitability outcomesDUTIES AND RESPONSIBILITIES:
Ensures that customer quality metrics are defined, baselined, and met for target customer experiences across relevant customer journey episodes:
Oversees root cause analysis from a platform capacity & utilization lens if CQM objectives are not met
Develops proactive analysis of capacity utilization drivers and outlooks to ensure that built capacities are optimized and CQM objectives are supported
Challenges business assumptions on fore...
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