Job Description
What you’ll be doing
Resolve complex technical issues escalated from second line, delivering timely and effective outcomes for the customer.
Investigate and troubleshoot unfamiliar issues, applying technical expertise to identify root causes and sustainable solutions.
Manage and prioritise your workload to meet key performance indicators, while supporting lifecycle management and security vulnerability remediation across the network estate.
Contribute to continuous improvement initiatives and maintain up-to-date knowledge of BT products, solutions and industry developments through ongoing professional development.
Deliver an effective, innovative and ISO20K-compliant service that meets contractual commitments and evolving customer needs.
What we'd like to see on your CV
A customer-focused approach, with a commitment to delivering proactive,...
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