Job Description

A leading contact center in Davao is seeking a Workforce Management Team Lead to oversee forecasting, staffing, and scheduling. The ideal candidate will possess 3-5 years of experience in Workforce Management or Data Analytics. Key responsibilities include conducting tactical forecasting tasks, preparing forecasts, and managing staffing meetings. Proficiency in WFM tools and analytical skills are essential. Join us to help optimize our operations and contribute to our awesome team environment!
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