Data-Driven WFM Forecasting & Optimization Analyst

A growing call center company in Cebu City is looking for a detail-oriented WFM Analyst to manage workforce processes. The role involves analyzing data for optimal resource planning, forecasting demand, and aligning with operational goals. Key responsibilities include predicting staffing needs, monitoring call metrics, and collaborating with team leads to enhance efficiency. Ideal candidates should have experience in workforce management and strong analytical skills. This is an opportunity to work in a dynamic and fast-paced environment.
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