Job Description

Role Summary

Key duties:

  • Support the Administration Line Managers/Service Coordinators by co-ordinating a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards.
  • To identify and oversee the reporting, analysis and extraction of data. 
  • Ensure all administrative processes and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to line manager as appropriate. 
  • Undertake general administration duties to maximise all available administration capacity in an appropriate way.
  • External stakeholders
  • Use multiple computer systems, including EPIC and Excel to input data. Ensure all information is secure and confidentiality of information is maintained at all times.
  • Provide excellent customer care which may include communication with distressed and anxious patients and relative...

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