Job Description

Job Profile Summary:

Data Center Technicians are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service.

Responsibilities:
On-Site Support
  • Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime
  • Design and implement standard procedures
  • Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with prec...

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