Job Description
Key Job Responsibilities
Work to meet SLA’s against assigned trouble tickets via a directed workflow.
Serve as first line touch point for hardware troubleshooting and technical issues.
Perform regular server hardware repairs (drives, motherboards, etc.).
Carry out routine network, server hardware and OS related repairs.
Work with cross‑functional teams on a regular basis to complete routine work.
Adhere to security and safety best practices in the data center.
Participate in team meetings for metric analysis and daily/weekly goals achievement.
Identify and help create documentation for use globally.
Identify and help create process improvements relevant to the data center environment.
Perform server upgrades, rebuilds, scheduled works as required.
Interact with third‑party vendors and contractors.
Contribute to the development of other team members.
A Day in the Life
Take ownership of technical issues brought by their customer base,...
Work to meet SLA’s against assigned trouble tickets via a directed workflow.
Serve as first line touch point for hardware troubleshooting and technical issues.
Perform regular server hardware repairs (drives, motherboards, etc.).
Carry out routine network, server hardware and OS related repairs.
Work with cross‑functional teams on a regular basis to complete routine work.
Adhere to security and safety best practices in the data center.
Participate in team meetings for metric analysis and daily/weekly goals achievement.
Identify and help create documentation for use globally.
Identify and help create process improvements relevant to the data center environment.
Perform server upgrades, rebuilds, scheduled works as required.
Interact with third‑party vendors and contractors.
Contribute to the development of other team members.
A Day in the Life
Take ownership of technical issues brought by their customer base,...
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