Data Center IT Remote Hands Engineer

Position Overview and Objectives:

• Provide day to day support as required in the Data Centre services.
• Monitor incoming tickets for processing from the ticket portal or via email and respond based on SLA.
• Provide support to clients / users over phone or via email.
• Perform power verification and break-fix (e.g. Change Hard disk, RAM, etc).
• Installing of new racks and mounting of equipment onto racks
• Perform cable patching (copper and fibre cables and site surveys)
• Plan and execute cabling, cross connects including testing and labelling.
• Perform security CCTV monitoring and tape change based on tape rotation schedule.
• Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports.
• Work with vendor to resolve technical issues or supply and install of equipment or cabling.
• Liaison with customers to provide them with activity update...