Job Description
Position Overview and Objectives:
Provide day to day support as required in the Data Centre services.
Monitor incoming tickets for processing from the ticket portal or via email and respond based on SLA.
Provide support to clients / users over phone or via email.
Perform power verification and break-fix (e.g. Change Hard disk, RAM, etc).
Installing of new racks and mounting of equipment onto racks
Perform cable patching (copper and fibre cables and site surveys)
Plan and execute cabling, cross connects including testing and labelling.
Perform security CCTV monitoring and tape change based on tape rotation schedule.
Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports.
Work with vendor to resolve technical issues or supply and install of equipment or cabling.
Liaison with customers to provide them with activity updates.
Escalate issues and involve experts wherever required to ...
Provide day to day support as required in the Data Centre services.
Monitor incoming tickets for processing from the ticket portal or via email and respond based on SLA.
Provide support to clients / users over phone or via email.
Perform power verification and break-fix (e.g. Change Hard disk, RAM, etc).
Installing of new racks and mounting of equipment onto racks
Perform cable patching (copper and fibre cables and site surveys)
Plan and execute cabling, cross connects including testing and labelling.
Perform security CCTV monitoring and tape change based on tape rotation schedule.
Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports.
Work with vendor to resolve technical issues or supply and install of equipment or cabling.
Liaison with customers to provide them with activity updates.
Escalate issues and involve experts wherever required to ...
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