Data Center IT Operation Manager

Alibaba Cloud is looking for a Data Center IT Operations Manager to join our team The ideal candidate will possess experience in IT Operations Management within a Data Center environment.

Job responsibilities:

• IT Operations & Availability:
  Lead the end-to-end operation and maintenance of server hardware and network equipment. Develop and execute high-impact O&M strategies to ensure maximum system stability and meet all SLA-defined performance metrics.
• Incident & Risk Management:
  Establish robust mechanisms to identify technical risks early. Oversee emergency response plans to minimize downtime and ensure rapid root cause resolution for critical server and network issues.
• Process Standardization:
  Define and optimize IT Service Management (ITSM) workflows. Ensure all work orders, hardware repairs, and risk closures are documented and executed with precision and compliance.
• Technical Support and Innovation
  : Introduce and le...