Job Description

Key Responsibilities

  • Perform periodic walk-through, validation of equipment status, amber lights check, etc.
  • Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
  • Escalate and expedite orders to appropriate teams upon standard operating procedures.
  • Rack and stack semi-routine customer equipment tickets.
  • Support datacenter standard operating cross-connect work order requests.
  • Support standard operating testing and standard operating installations of customer assets.
  • Support standard operating procedures of layer 1 cross-connect certification testing.
  • Any other ad-hoc duties as assigned.

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