Data Center Customer Operations Technician III

Responsibilities

• Act as the subject‑matter expert for driver telematics and in‑cab camera systems (LYTX, OnStar, GeoTab)
• Create driver scorecards to identify trends, risks, and coaching opportunities
• Drive consistent, effective use of telematics for proactive intervention, post‑incident review and continuous improvement
• Closely partner with Operations teams to optimize configurations, reporting and governance of overall Driver Safety Program
• Conduct structured reviews with drivers regarding safety events, performance trends and program expectations
• Coach drivers, assign corrective training and document outcomes per policy
• Recommend retraining, increased monitoring, suspension, or termination as needed in alignment with leadership expectations
• Maintain regular, visible presence in the field to build credibility and trust with drivers and Operational leadership ...