Job Description

Lead Operational Excellence in Data Analytics

The role requires overseeing the quality and operational success of a search evaluation project. Deep guideline mastery is essential, as well as the ability to bridge gaps between policy owners and onsite teams.

  • Mastery of complex search guidelines involves proactive clarification through Q&A with owners.
  • Clear instructions for L1 specialists are crucial for effective knowledge transfer and cascade updates into actionable steps.
  • Operational leadership entails driving project milestones, leading calibration sessions, ensuring delivery standards meet strict SLAs, managing intense training requirements effectively answering team questions.

Key Responsibilities:

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