Job Description
We are seeking a Data & Analytics Manager to join our team in Cape Town, onsite on a contract basis.
The Data & Analytics Manager is responsible for driving the strategy, execution, and continuous improvement of the Servicing business.
This role plays a critical function in transforming raw data into strategic insights that inform decision-making, improve customer experience, and optimize business performance.
The Lead is accountable for managing a high-performing analytics team, delivering robust reporting frameworks, developing advanced data models, and ensuring that analytics initiatives align with business priorities and outcomes.
Analytics Strategy and Leadership:
- Define and lead the implementation of the service analytics strategy, ensuring alignment with overall business targets.
- Translate strategic objectives into AI and data-driven initiatives, dashboards, and reports that drive insights and actions.
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