Job Description

Job Description:


Education: Graduate or a bachelor's degree in computer software engineering, computer science, or mathematics or any other equivalent degree.


Experience: 6- 10 Years experience in Data science, 2 + years of experience working on Speech/ASR related projects.


Consulting skills


Identification, visualization, design & implementation of tools, technologies, platforms & practices to enhance operations.

  • Familiar with Process discovery tools
  • Speech Analytics – Analyze call recordings and speech-to-text data using speech analytics tools (e.G., Verint, NICE, CallMiner).
  • Hands-on experience with any speech analytics platform (Verint/NICE/CallMiner).
  • Strong understanding of call center KPIs and customer experience metrics.
  • Data Analytics, AI & Generative AI
  • Design thinking
  • D...

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